We want you (and your pets) to love everything. If something’s off, we’ll help.
Return window
- Most non-custom items are eligible for return within 14 days of delivery.
- Exchanges accepted within 30 days when inventory allows.
Condition - Items must be unused, unopened, unwashed, and in original packaging with tags/labels intact.
- Apparel (e.g., socks, tees) must be unworn and unwashed.
Non-returnable items
- Opened grooming products (spritzes, balms, shampoos, room/car diffusers).
- Custom or personalized items.
- Digital downloads and gift cards.
- Clearance/“final sale” items.
- Market “Tester” or sample bottles.
Defective or wrong item
- If we made a mistake or a product arrived defective, email us within 7 days with your order number and photos. We’ll replace or refund ASAP.
Market & event purchases
- Due to pop-up logistics, market sales are final. If there’s a defect, contact us within 7 days and we’ll repair/replace when possible.
Refunds
- Approved returns are refunded to the original payment method minus shipping.
- If the order qualified for free shipping and the return drops the order below the free-shipping threshold, $5.95 may be deducted.
- Please allow 3–10 business days after receipt for processing.
Exchanges
- To exchange quickly, place a new order for the item you want and request a return of the original; or ask us to hold an exchange item for 5 days while your return is in transit.
How to start a return
- Email corockypaws@gmail.com with subject Return Request – Order #[number].
- Include photos (if damaged/defective) and tell us if you prefer refund or exchange.
- We’ll reply with a Return Authorization and instructions. (Return shipping is customer-paid unless we made an error.)